refund policy

  1. Full Refund: We offer a full refund for all products returned within 30 days of receipt of order. Products must be returned in their original condition and original packaging to be eligible for a refund.

  2. Partial Refund: Partial refunds may be granted for products returned beyond 30 days but within 60 days of receipt of the order. Partial refunds may be subject to a restocking fee.

  3. Refund Policy for Defective Products: If you receive a defective or damaged product, please contact us immediately so we can resolve the issue. Depending on the situation, we may offer you a replacement, a full refund, or a product repair.

  4. Reimbursement of return costs: The cost of returning the products is the responsibility of the customer, except in the case of a defective product or our partner. In these cases, we will cover the return costs.

  5. Address for returning products under the right of withdrawal: 58 avenue du 8 mai 1945, 69120 Vaulx en Velin France.

  6. Refund Process: Refunds will be issued via the same payment method used for the original purchase. Please allow 7-14 business days for the refund to be credited to your account.

  7. Order Cancellation and Refund: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. If the order has not yet been shipped, we will issue a full refund.

  8. Return Policy for Sale Items: Sale items are eligible for the same return and refund policies as regular priced items unless otherwise noted.

  9. Refund Exceptions: Certain items, such as personalized products or final sale items, may not be eligible for refunds unless there is a manufacturing defect or non-conformity.